Process Quality Assurance (Junior Level)
# From Talent to Excellence with us
We are seeking a Process Quality Assurance candidate to support quality assurance activities and ensure the quality and reliability of products or services.
The role involves assisting in implementing and improving Quality Assurance processes, supporting audits, and collaborating with internal teams and the Japanese parent company to enhance quality standards.
The Quality Assurance Specialist focuses on preventing defects and ensuring processes are followed to meet defined quality criteria.
🎖 What to do
- Quality Assurance Strategy & Process Development
- Support in implementing and maintaining quality assurance processes across the development lifecycle.
- Assist in tracking quality metrics and benchmarks to evaluate and improve product or service quality.
- Follow quality assurance processes that align with industry standards and internal objectives.
- Auditing & Compliance
- Support internal audits, process reviews, and quality inspections.
- Identify deviations from established processes and ensure timely corrective actions.
- Documentation & Reporting
- Maintain comprehensive records of Quality Assurance activities, including audit results, non-conformities, and resolutions.
- Support in generating reports on quality performance metrics, trends, and improvement progress.
- Process Improvement & Innovation
- Collaborate with cross-functional teams (Dev, APM, Ops) to identify inefficiencies and improvement opportunities.
- Suggest improvements to enhance quality, reduce defects, and improve operational efficiency.
- Support or promote the adoption of best practices and continuous improvement initiatives.
- Training & Knowledge Sharing
- Support in training sessions and assist in creating educational materials on Quality Assurance standards and procedures.
- Support team members in understanding and applying quality principles in their work.
- Root Cause Analysis & Corrective Action
- Participate in investigating quality issues through structured root cause analysis techniques.
- Collaborate with relevant teams to implement corrective and preventive actions (CAPA).
- Customer Satisfaction & Feedback Loop
- Analyze customer feedback, complaints, and return data to identify trends and pain points.
- Translate feedback into actionable quality improvements.
- Regulatory & Industry Standards Compliance
- Stay current with relevant quality regulations, standards (e.g., ISO, CMMI), and best practices.
- Ensure ongoing compliance with all required certifications and regulatory frameworks.
- Risk Assessment & Mitigation
- Proactively identify potential quality-related risks across the product or service lifecycle.
- Develop risk mitigation strategies and contingency plans.
- Quality Culture & Continuous Improvement
- Champion a culture of quality excellence and continuous improvement across the organization.
- Encourage team-wide ownership of quality and open sharing of ideas for improvement.
🎖 What you should have
At least 2 years of experience in software quality assurance roles
In-depth knowledge of software development processes, testing methodologies, and quality assurance principles.
Familiarity with industry quality standards and frameworks, such as ISO 9001, CMMI, or Agile methodologies.
Having abilities and working knowledge of data analysis/statistical methods.
Outstanding communication skills.
Experience with quality management tools and software testing tools is a plus.
Relevant certifications in quality assurance or quality management are advantageous.
🍀 What we offer
💰 Competitive salary that aligned with your skills and contributions with salary review twice a year.
🩺 Premium health insurance package for extra protection.
💻 Equipped with MacBook/Laptop & the latest technology to enhance productivity.
🎓 Sponsored international certification exams, supporting professional advancement.
🚀 Open, flexible, and supportive work culture.
🎉 Exciting activities such as Open Talks, Project Trips, Sports Day, Year-End Parties, PlayStation, etc.
⏰ Flexible Working Hours from Monday to Friday (8:30 AM – 12:00 AM | 1:00 PM – 5:30 PM).
Start and Grow Your Career with US
We’re happy to answer any questions you may have and help you determine which of our opening positions best fit your career.
Our benefits:
- Competitive Salary
- 2-times Annual Checkpoints
- 20 Days of Paid Leaves
- Special Health Care Insurance
- Modern Equipment
- Monthly Events & Happy Hour
What happens next?
We receive & review your CV
We schedule interview or test
We send our offer letter if you pass