Key Responsibilities:

• Act as a bridge between Japanese clients and the development team in Vietnam, ensuring all information is communicated accurately, clearly, and timely.

• Convey client requirements and expectations to the development team; explain technical issues so clients can understand project progress.

• Directly manage and coordinate projects: plan, track progress, supervise quality and scope, ensuring projects are completed on time and according to specifications.

• Proactively handle any issues during project execution (product quality, requirement changes, schedule delays, etc.).

• Manage and store project documents (Japanese documentation, reports, meeting minutes, etc.) according to regulations.

• Provide technical recommendations and solutions to enhance project efficiency, quality, and client satisfaction.

• Maintain shared understanding and promote positive, effective collaboration between clients and the team.

Project Initiation & Planning:

• Understand project overview: scope, technologies used, main features, business requirements, and potential risks.

• Develop project plans (timeline, milestones, resource plans).

• Collaborate with PM to define goals, requirements, and KPIs for each stage.

• Participate in effort estimation to ensure feasibility and optimal resource allocation.

• Organize meetings to review documentation (spec reviews, kickoff meetings, etc.), take notes, and summarize points to confirm with clients.

• Translate documents if necessary, or request support from APO (Comtor); all documents must be stored on Google Drive.

• Discuss solutions with the team, identify challenges and resolve them in advance.

• Create and maintain a Q&A file (may be bilingual) to track questions; APO reviews before finalizing responses to clients.

• Receive client questions, coordinate with the team, and provide consolidated responses.

• Explain client questions to the team or clarify team responses to clients when needed.

• Coordinate with project management on resource requirements for each project phase.

• Conduct cost control meetings and update project estimates based on feedback.

• Prepare report templates for daily/weekly project reporting.

• Schedule internal and client meetings.

Project Execution & Control:

• Track and update backlog status to monitor overall project progress, or request responsible members to update tickets.

• Organize weekly internal meetings on project management and risk/issue management.

• Generate reports for clients and management, highlighting key issues for discussion.

• Report project progress to clients and management in weekly meetings.

• Ensure projects meet key objectives: schedule, quality, cost, and client satisfaction.

Skills & Technical Knowledge

• Ability to create necessary templates for projects.

• Proficient with common project management tools such as Backlog, Jira, Asana.

• Basic knowledge of at least one programming language and source code structure.

• Understanding of at least one MVC framework (e.g., Laravel, Spring Boot).

• Knowledge of Git and Git Flow.

• Basic understanding of infrastructure and AWS services for web operation.

• Basic understanding of REST APIs and common HTTP methods (GET, POST, PUT, PATCH, DELETE).

• Familiarity with web operations, request/response handling, and status codes (200, 400, 401, 403, 500, etc.).

• Understanding of testing models (unit test, integration test, system test, acceptance test), as well as Monkey Test, Regression Test, with ability to verify product quality.

• Soft skills for project management: communication, team understanding, problem-solving, and coordination.