The client is a popular company in the wedding industry in Japan – has opened up about the quality service and product from Mynavi TechTus Vietnam. As a first-time using the outsource option, the client was looking for a reliable company that could meet their QCD (Quality, Cost, Delivery) values.
The Background Story
The client is a company focused on developing and operating the mobile app, providing essential information for soon-to-be-married couples. Facing the need to outsource software development for a new service, they turned to Mynavi TechTus Vietnam/MyNavi.
This collaboration resulted in seamless system development and delivery. Notably, timely delivery and accurate estimates facilitated smooth business launches, generating new profits for the client. Impressed by Mynavi TechTus Vietnam/MyNavi’s professionalism and honest estimation practices, the client sees potential for future expansion and aims to dominate both the toC and toB markets in the industry.
The Challenge and Opportunity Faced by Client.
The Challenge:
The client faced a labor shortage within the wedding industry. Traditionally, couples attending Bridal Fairs would undergo surveys conducted by venue staff, a process that demanded substantial time and resources. However, this challenge presented an opportunity to streamline operations through technology.
The Opportunity:
However, amidst this challenge lay a compelling opportunity. The client recognized the potential to optimize industry practices by leveraging technology to streamline the venue selection process.
By deploying SaaS (Software as a Service), the client aimed to optimize labor utilization for customer service, ultimately enhancing operational efficiency and customer satisfaction at wedding venues.
Why did the client Choose Mynavi TechTus Vietnam?
As the client planned to use its business subsidy budget to outsource the system development, finding a reliable company was crucial. The company was looking for a partner who could deliver high-quality work within their budget and timeline. Given that it was their first time outsourcing software development, they were understandably cautious about choosing the right partner.
After careful consideration with MyNavi, the client decided to work with Mynavi TechTus Vietnam, a company with a solid reputation for delivering high-quality work on time and within budget. Mynavi TechTus Vietnam was seen as the perfect partner to help them build their application.
Client’s CTO thoughts on Mynavi TechTus Vietnam
The Chief Technology Officer from the client shares his insights on the recent partnership with Mynavi TechTus Vietnam:
“The team from Vietnam that I was in charge of at this time consisted of excellent engineers with high skills. Communication between the Japanese and Vietnamese engineers was very smooth, and I appreciate this. If someone asks for a recommendation for a company to work with when encountering difficulties or complex projects, I will say: Choose Mynavi TechTus Vietnam/MyNavi to work with.”
He also addressed that: “Thanks to frequent communication, there were no misunderstandings in the development direction or delays in delivering the product. Everything went smoothly until the delivery. I was surprised that there were no delays, even for some stages that I thought might be postponed. To be honest, before the project started, I was prepared that if there were any issues with the production team, we would have to solve them ourselves. But in reality, we didn’t have to worry about that. Even when we didn’t take any action, Mynavi TechTus Vietnam/MyNavi would propose and implement solutions. In other words, it was not like hiring engineers to develop according to a predefined contract. I feel that I have worked with an incredibly excellent team.”
The Results
- The delivery was on time, and the estimate was realistic, which helped them launch their new toB service smoothly.
- The feedback management system developed by Mynavi TechTus Vietnam helped the client. improve customer satisfaction and enhance their services, leading to increased customer loyalty and retention.
